Refund policy
Last Updated: [Jan 2025]
At Little Banana, customer satisfaction is our top priority. We are committed to ensuring that your shopping experience with us is delightful. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and options.
1. Eligibility for Refunds
To be eligible for a refund, your item must:
Be unused and in the same condition as when you received it.
Be in its original packaging, including all accessories, tags, and documentation.
Be returned within 7 days of the delivery date.
Certain items, such as personalized products, perishable goods, or items marked as “final sale,” are not eligible for refunds unless they arrive damaged or defective.
2. Refund Process
Step 1: Initiate a Return
Contact our customer support team at littlebananaestore@outlook.com or WhatsApp us at +91 9958855868 to initiate a return request.
Provide your order details, reason for return, and any supporting photos (if applicable).
Step 2: Return Approval
Once your return request is approved, we will provide you with a return authorization and instructions on how to send the item back.
Step 3: Inspection and Refund
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
If approved, your refund will be processed to the original payment method within 7-10 business days.
3. Non-Refundable Items
The following items are not eligible for refunds:
Gift cards
Sale items marked as “non-refundable”
Products that have been used, damaged, or altered by the customer
4. Shipping Costs
Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).
Customers are responsible for the return shipping costs unless otherwise stated.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at littlebananaestore@outlook.com or WhatsApp us at +91 9958855868.
Provide detailed photos of the damage or defect along with your order details.
We will arrange for a replacement or refund, depending on your preference and product availability.
6. Late or Missing Refunds
If you haven’t received your refund after the specified processing time, please:
Check your bank account or payment method.
Contact your bank or payment provider, as processing times may vary.
If you still have issues, contact us at littlebananaestore@outlook.com for assistance.
7. Contact Us
If you have any questions or need further assistance, please reach out to us:
Phone/WhatsApp: +91 9958855868
Address: C-707, Suncity Avenue, Sector 102, Gurgaon, Haryana, India
Thank you for shopping with Little Banana. We value your trust and aim to make your experience as seamless as possible.